Frequently Asked Questions

Everything you need to know about your Blackbraid experience.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days. You will receive a tracking number via email as soon as your order ships.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. To initiate a return or exchange, please visit our online Returns Portal to generate a prepaid shipping label.

How do I know which size to choose?

Each product page features a detailed sizing guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or sizing down for a tailored silhouette.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment options through Klarna and Afterpay.

Are Blackbraid products ethically sourced?

Yes, we are committed to sustainable fashion. We partner exclusively with manufacturers who adhere to fair labor practices and prioritize eco-friendly materials to minimize our environmental footprint.

Can I modify or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.